MailPolice
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MailPolice provides e-mail security.
 
Lock-out viruses. Lock-up unwanted e-mail and spam.

 
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Questions and Answers

services

How does MailPolice MX work?

general

What is MailPolice?
How does it work?
What services are available?
What are the requirements to use it?
What is an outsourced e-mail solution?
What is the MX filtering service?
I have my own domain name(s). Can my domain(s) get spam & virus protection?
What child-safety features are there?
How will I know it's working?
How is MailPolice different from other systems?
Is MailPolice compatible with MS Exchange?

viruses

How does the anti-virus guarantee work?
Does my computers' Antivirus software and MailPolice Antivirus work together?
If I use MailPolice, do I need Antivirus software on my PC?

spam

What kind of e-mail can be blocked?
Can I review what mail has been blocked?
Does MailPolice support SPF?
Does MailPolice support DomainKeys?
Does MailPolice use Challenge-Response?
What's wrong with Challenge-Response?


What is MailPolice?

Why MailPolice? Well, spam is considered by many to be the criminal hijacking of e-mail systems -- and just like crime, spam will never stop. So, it needs to be enforced. That's where MailPolice comes in.

MailPolice is a managed e-mail security service that prevents abuse of e-mail services. MailPolice scans e-mail to block viruses, unsolicited e-mail, pornography, hoaxes, chain-letters, and other undesirable e-mail.

How does it work?

MailPolice is a service, not an installable product. This means you have nothing to install. MailPolice is always updated and requires no intervention from you to operate.

MailPolice Antivirus uses a number of signature sources updated frequently throughout the day, as well as a heuristic virus-detection system that is able to recognize new e-mail-borne viruses. This provides enough protection to guarantee a virus will never get through.

MailPolice Antispam processes each e-mail using a variety of methodologies, including weighted-scoring, mathematical probability, trusted-senders, image recognition, and bulk-mail signatures. Putting all these systems together successfully blocks up to 100% of unsolicited e-mail.

What services are available?

We offer both an MX filtering service, and an outsourced e-mail server solution.

MailPolice also offers a freely available categorized domain blacklist system used by thousands of organizations and individuals across the Internet, which helps other e-mail server administrators block bulk, adult, pornographic, and fraudulent e-mail.

What are the requirements to use it?

There are no computer or software requirements other than a web browser and e-mail reading software that supports POP3 or IMAP.

What is an outsourced e-mail solution?

MailPolice handles your complete e-mail infrastructure. Rather than setting up your own in-house e-mail server, all e-mail is accepted, handled, and delivered, to our e-mail servers. Your e-mail client(s) would be configured to login to our e-mail servers to retrieve e-mail. We support POP3, IMAP and Webmail services, and offer SSL encryption for secure end-to-end e-mail transport.

What is the MX filtering service?

MailPolice becomes your domain's MX handler, meaning, MailPolice e-mail servers accept all your incoming e-mail, then pass on the cleaned e-mail to your existing e-mail server. Your e-mail does not stay on our e-mail servers, unless it is quarantined. No change is required to your e-mail software, except a minor change to your domain DNS records.

I have my own domain name(s). Can my domain(s) get spam & virus protection?

Yes. You can use either the hosted mail server solution, or the MX filtering service.

What child-safety features are there?

Aside from protection against adult and pornographic e-mail, a report of e-mail activity can be mailed to a parent/guardian's e-mail address at the end of every day or week. Access to the web control panel can be disallowed to prevent account changes.

How will I know it's working?

You will not receive viruses. You will notice a significant drop, or even elimination, of all spam. If the blocked-mail notification is turned on, you will receive routine notifications with a list of e-mail that has been blocked.

How is MailPolice different from other systems?

MailPolice is not a product that requires installation or maintenance. As a service, MailPolice is always up-to-date and available, and can be used on any type of computer, from anywhere!

MailPolice is configurable by the end-user.

MailPolice is constantly updated with improved spam and virus blocking methods.

MailPolice is able to evolve itself to protect against new spam threats.

Is MailPolice compatible with MS Exchange?

Yes. MailPolice works independantly of whatever software your mail server uses. MailPolice integrates with any e-mail server software.

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viruses

How does the anti-virus guarantee work?

We are confident that no virus will ever get through our system. If a virus does get through our system, and causes any kind of destruction, we offer a 100% refund for the month affected.

Does my computers' Antivirus software and MailPolice Antivirus work together?

Yes. MailPolice Antivirus will in no way affect the antivirus software installed on your computer. You can however disable e-mail scanning in your antivirus software, because MailPolice is always more up-to-date than the antivirus software installed on your computer.

If I use MailPolice, do I need Antivirus software on my PC?

It is recommended you have AntiVirus software installed and regularly updated if you share files on floppy disk or CD-ROM with other people.

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spam

What kind of e-mail can be blocked?

Aside from obvious unsolicited e-mail, MailPolice can be customized using a web control panel to block out other types of e-mail, including:

  • Advertising - offers from legitimate newsletters/advertisers
  • Chainletters - can be considered time-wasters
  • Hoaxes - a malicious hoax can be just as dangerous as a virus
  • Fraud - criminals who ask to conduct bank transfers of your money
  • Phishing - criminals who try to get your banking, Paypal, and Ebay account information
  • Pornography/Adult - you may not want to receive adult e-mail
  • Offensive language - block people who send you profane e-mails

Can I review what mail has been blocked?

Yes. Users can logon to a web control panel to review what mail has been blocked, or setup blocked-mail notifications. From these blocked-mail notification e-mails, the user can see what mail has been blocked, and click on an e-mail to review and/or deliver it.

Does MailPolice support SPF?

Yes. SPF (Sender Policy Framework) verifies that e-mail from a domain name is actually sent from its legitimate e-mail server. This is more of a fraud-fighting method than a spam-fighting method.

Does MailPolice support DomainKeys?

Yes. MailPolice can both sign and verify e-mail signed with DomainKeys. E-mail is cryptographically signed to both verify it was sent from a legitimate sender, and the content of the e-mail has not been tampered with.

Does MailPolice use Challenge-Response?

No.

What's wrong with Challenge-Response?

Some challenge-response systems cause frustration and loss of e-mail.

A challenge-response system works by sending a "confirmation" or "challenge" e-mail to anyone who's not on the receiver's address list. This challenge e-mail attempts to verify that the sender is a real person by asking them to reply to the challenge, or click on a website URL, allowing the senders' original e-mail to be sent along to the receiver.

This sounds effective, doesn't it? In the real world, however, it isn't as simple as this.

Viruses and spammers routinely forge the From address - in these cases, an innocent third-party could receive hundreds, even thousands, of these challenge messages from the person whose e-mail address is being forged. If the innocent third-party victim does in fact respond to this challenge, even just to find out why he's getting these messages, then the virus or spam will get through. Now anytime a virus or spammer forges this address, the receiver using the Challenge-Response system will get the virus or spam.

Things can get worse if both sender and receiver are using a Challenge-Response system. The sender receives a challenge from the receiver, so the sender's system responds with another challenge to the receiver - neither sender nor receiver will see the challenge message, so the e-mail will never get through and could be lost.

Newsletters and mailing lists are usually sent with changing From addresses - a challenge sent back to these mailing lists will only serve to annoy everyone else on the mailing list. In the case of one-way newsletters, the challenge may never be received, and the receiver will never see the newsletter. Some mailing lists routinely send automated messages to verify you are still a subscriber - a challenge-response system could incorrectly reply to this automated message, causing the mailing list software to believe the subscriber's e-mail address is bouncing, and causing the address to be un-subscribed.

Challenge systems that ask the sender to visit a website to solve a graphical puzzle could be lost if the sender is blind or otherwise disabled.

Some people even consider these challenge messages to be spam, so don't bother replying to them at all. The original message never gets to the receiver.

Some Challenge-Response products and services have been accused of spamming people who correspond with their customers.

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MailPolice is operated and powered by Nebularis Information Systems Incorporated.